Get help with country rules, setup, purchases and licensing. Choose the right support route so we can reproduce the issue and protect your account details.
Free plugin help
For the WordPress.org edition, search existing topics or open a public support request. Include your Free version, WordPress version and PHP version.
Pro, add-ons or purchases
Use the form below or email [email protected] for Pro, add-on, license, billing and Free setup questions. Include an order number for purchase questions.
Help us reproduce the issue.
- Environment: WordPress, PHP, Free version, Pro and add-on versions; WooCommerce version if relevant.
- Steps: what you selected, the expected result and the actual result, including the exact error text.
- Country source: local MMDB or CloudFront, database build date and the relevant Diagnostics status.
- Where it happens: saved-rule preview, public page, catalog, cart or checkout; list the page cache/CDN in use.
- Safe evidence: a test URL or redacted screenshot. Keep passwords, full license keys, signed download URLs, customer data and MaxMind credentials private.
Before reporting, review current releases, the troubleshooting guide and the cache checklist. A possible security issue or exposed data should be reported privately using the form or email above.
Contact WPLocation
We review reports, reproduce the affected flow and track confirmed fixes through testing and release notes. Roadmap requests are considered separately from bug fixes.